Digital Banking Market Pulse:
The Increasing Importance of UX

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Exclusive Alkami-led market research

In June 2021, Alkami conducted primary research among 795 digital banking customers and members in the United States to better understand their expectations when it comes to an exemplary user experience and compared those findings with the perceptions of 150 regional and community financial institutions aspiring to deliver the same. We found that consumers are aligned on one key point regarding the digital banking experience: there is little room for error.

Key insights from the report include:


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